Make sure promotions or sales that are private stay that way. This is very important, especially if you get a complaint and then offer a discount to help remedy the situation. It would be a mistake to post the details of how you have resolved a complaint, only to receive lots of complaints aimed at getting freebies from your company.
There are trusted companies that offer reputation management. You’re going to be handling plenty of this yourself with your daily interactions, but in today’s world, there are many interactions on the Internet and social media that must be monitored as well as the press. Having extra eyes can make a big difference.
Get into sponsoring an event in a community as a corporate entity. You can improve the reputation of your company this way. Your customers will love the fact that you care enough to invest your time as well as your money for a community cause. A good impression takes your company a long way.
Be careful with the information you share on the Internet. You can’t know how it may be used in the future. Even if you have social media accounts that are only accessed by a limited number of people, you should still be cautious.
You will interact more often with clients as your company expands. With a growing business, eventually you will run into unhappy customers, and it is very important that you handle these situations in a timely manner. The way you handle things will directly affect how people perceive you.
You’re going to get upset if you’re getting negative content and feedback on a website, social media page, or blog. That said, don’t react immediately! Take a little time to think the problem through before responding. This will prevent you from developing a bad reputation online.
If it very important in business that you are true to your word. Trust will be lost when you constantly change terms. Your business will get a bad reputation of dishonesty. Once you have your business get a reputation like this, it can take some time to get people to trust you again.
Make sure that you do not let your emotions get the best of you. Work on your stress management abilities. Do this by being physically active. Never get involved in any online disputes. This can really destroy your reputation.